Privacy
Premier Home Loans SA Privacy Statement and Consent Form is available here.
Mortgage & Finance Association of Australia
Premier Homes Loans SA is a full member of the MFAA (Mortgage & Finance Association of Australia).
The MFAA is a regulatory body whose stated mission is to ensure the orderly and ethical working of the mortgage and finance industry in Australia.
It does this by ensuring MFAA members are recognised as a trusted source of finance, by providing education for its members and staff and by embracing best practice customer services. It seeks to be the recognised authority in Australia on all aspects of the mortgage and finance industry.
The association has also been known as the Mortgage Industry Association of Australia (MIAA), the Mortgage Industry Association of Australasia and the Mortgage Bankers Association.
In order to maintain membership of this association, brokers and financial institutions must comply with the standards and benchmarks that are set down in its constitution. Where these standards are not met, the MFAA has the power to expel and suspend members. Members who have been expelled or suspended are listed on the MFAA website.
Premier Home Loans SA Complaints Procedure
If you are not satisfied with the level of service provided by Premier Home Loans SA, you can:
- Contact us on our office telephone line 08 8100 0700 or fax 08 8100 0755
- Email us: enquire@premiersa.com.au
- Write to us:
The General Manager,
Premier Home Loans SA,
Level 4, 97 Pirie Street,
Adelaide,
SA, 5000.
We undertake:
- To deal with your complaint fairly, confidentially and effectively
- To respond to you within five working days to provide you with a likely timescale to resolve your issue
- To keep you up-to-date on progress made